Delivery & Return
Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.
Delivery & Shipping
Here's a detailed look at our shipping process:
Order Processing and Delivery Schedule:
Once Processing an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:
Order Cutoff Time: 6:00 PM (Eastern Standard Time)
Order Handling Time: 0-1 Days (Monday – Friday)
Transit Time: 5-6 Days (Monday – Friday)
Order Confirmation:
After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking link. Additionally, we will notify you via email upon delivery of your order.
Order Tracking
Shortly after placing your order, you will receive an email with your order number and an order tracking number (only if the valid email provided at the time of placing an order). During the transit of your package, you may enter that number into the provided shipping page.
Shipping Carrier:
We partner with FedEx to ensure timely and safe delivery. All orders from Gajed LLC come with free shipping.
Shipping Locations:
We ship within the United States.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and delivery time, so there is always a small window to correct an incorrect delivery address. Please contact us immediately at info@gajed.com if you believe you have provided an incorrect shipping address.
Lost Packages:
If your package is marked as delivered but you haven’t received it, please:
- Verify the shipping address.
- Check all possible delivery locations at your residence.
- Ask neighbors or family members if they accepted the package.
- Contact the courier with your tracking number to initiate a claim.
If your package is officially declared lost, contact us immediate with your order number. We will either reship your order or provide a refund based on your preference.
Contact Us:
For any questions or assistance, please reach out to our customer support:
Email: info@gajed.com
Operating Hours: Monday – Sunday | 10:00 – 18:00 (EST)
Thank you for choosing Gajed LLC. We look forward to serving you.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. We ship your products
4. Wait for Your Order to Arrive
Refund and Returns
Easy Returns Within 14 Days
If you are not completely satisfied with your purchase, you have the flexibility to return the product within 14 days of the delivery date for a full refund. No hassle, no questions asked. Your satisfaction is what matters most to us.
Simple Return Process
Initiating a return is hassle-free. Simply contact our dedicated Customer Support Team via email at info@gajed.com to kickstart the process.
Our team will provide you with a return authorization number, making it convenient for you to send the product back to us.
Quality Assurance
We take pride in the quality of our products, but we understand that occasionally issues may arise. IF you encounter any manufacturing flaws or damages due to shipping, please reach out to us within 24 to 48 hours of receiving your order.
Our team will work closely with you to identify the best course of action, ensuring your concerns are promptly addressed.
Swift Refund Processing
Once your return is received and verified by our team, we’ll expedite the refund process. You can expect your refund to be processed within 5 business days from the date we receive your return in our warehouse.
We value your time and aim to make the refund process as seamless as possible.
No Restocking Fees
We don’t impose any restocking fees on returned products. Your satisfaction matters most, and we want to make the return process as straight forward as possible for you.
Order Medication and Cancellations
We understand that circumstances may change, which is why we offer a 24-hour window for order medications or cancellations. Simply reach out to us, and if your order hasn’t entered the fulfilment process, well accommodate your request without any hassle.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
United States: Gajed LLC, 1209 MOUNTAIN ROAD PL NE STE N ALBUQUERQUE, NM 87110 BERNALILLO COUNTY USA
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Dedicated Customer Support
Our dedicated customer Service Team is here to assist you every step of the way. Whether you have questions about returns, need assistance with an exchange, or want to inquire about your order, we’re just an email away.
- Email: info@gajed.com
- Operating Hours: Monday – Sunday: 10:00 – 18:00 (EST)
At Gajed, we’re committed to providing you with exceptional products and service. Your satisfaction is our top priority, and we’re here to ensure your good shipping experience with us.
So, shop with confidence knowing that we’ve got you covered every step of the way. Our policy is simple and straightforward, making it easy for you to return a product or claim a refund. No hidden charges, no convoluted processes. Everything is laid out clear for you. Feel safe and secure as we aim to retain your trust, so grab your shopping cart and start the amazing journey with us.
