10.1″ Windows 10 Tablet, 4GB+64GB, N3350, 5000mAh, IPS

Frequently Asked Questions (FAQs)

1. When will my order be shipped?

Once your payment is confirmed, we typically process and ship your order within 24 hours. Every product is thoroughly tested by our QC team before shipment. If you experience any issues after payment, please reach out to us as soon as possible.

2. When will I receive my order?

• Standard Shipping: Typically takes 15-25 days. You can track your order here: 17track.net.
• Express Shipping (DHL, UPS): Takes 3-7 days (some countries may take 4-8 days).
• All parcels are shipped with a tracking number.

Note: If your address is marked as remote by DHL, we will inform you of an additional $38 remote fee, or we will suggest a registered airmail option at no extra cost.

3. Why do I have to pay customs fees/taxes?

Customs fees are imposed by the destination country’s customs regulations. These fees are the buyer’s responsibility, and we recommend checking your country’s customs policy for more details.

If you prefer a specific declaration, you can leave a message with your order, and we’ll accommodate your request.

4. What is your warranty and return policy?

We offer a 12-month warranty. If you purchase our repair warranty service (5% of the order amount), you can directly get free repairs in your country.

• Defective Items: If the product arrives defective, we will cover the return shipping costs and provide a replacement within 7 days.
• Return for Change of Mind: If you don’t like the product, you can return it within 3 days in its original packaging at your own expense, and we’ll refund your order amount.

5. What should I do if my package is delayed?

If your order exceeds the expected delivery time, please contact us immediately. We will extend the receipt time or issue a refund while investigating the cause of the delay.

6. What should I do if I receive a damaged package?

Upon receipt of your parcel, please inspect it in front of the post officer. If the package is damaged or empty (stolen), request an official document from the post office, particularly the claim request paper, and share it with us for further assistance.

7. How can I leave feedback?

If you are satisfied with our product and service, we would appreciate your 5-star review. If you experience any problems, please contact us first. We are committed to providing excellent service and will work with you to resolve any issues. Please refrain from leaving negative feedback or initiating a dispute directly.

If you need further assistance or have more questions, don’t hesitate to reach out! We’re here to help.