Privacy Policy

This policy applies to the Pakistan storefront at https://gajed.com/pk/, operated by GAJED (SMC-PRIVATE) LIMITED, incorporated in Pakistan on 23 August 2024 (Incorporation No. 0267168; NTN E607070). It describes how information may be handled when you shop, register, browse, contact us, request a return or use our other services. The policy should be read together with our Terms and Returns policies.

We may collect the following information when you interact with Gajed Pakistan:

• Contact and account data: name, email, telephone number, login/account identifiers, and preferences.
• Order and delivery data: products ordered, order numbers, billing and shipping addresses, order status, delivery instructions and return/exchange records.
• Payment-related data: payment method, transaction reference and payment status. Sensitive payment credentials may be handled by the relevant payment provider.
• Technical data: IP address, device/browser information, approximate location derived from technical signals, site interactions and cookie identifiers.
• Communications: messages, customer service requests, reviews, forms and newsletter preferences.

We use relevant information to:

• Operate the Pakistan storefront and manage customer accounts.
• Process orders, verify payments, arrange dispatch and delivery, and provide tracking updates.
• Manage returns, exchanges, refunds, warranties and customer service requests.
• Prevent fraud, secure the website and investigate misuse.
• Maintain business records and meet applicable accounting, tax and legal requirements.
• Improve product listings, search, site performance and customer experience.
• Send promotional communications where permitted and in line with your preferences.

Available payment methods are displayed during checkout and may vary by order or location. Payment processors, banks or payment service providers may process information needed to complete a transaction. We may receive transaction confirmations, references and status updates. Do not send full payment card details or account passwords through contact forms, email or WhatsApp.

Our website may use essential cookies for carts, checkout, sessions and account access. Depending on the tools enabled, analytics and advertising technologies may help us understand website traffic, measure campaigns and show relevant promotions. You can manage cookies through your browser settings; disabling essential cookies may affect shopping functionality. Where applicable, we will provide additional choices or notices for non-essential tracking.

We may share only information reasonably needed to operate our services with relevant providers, such as:

• Courier, shipping, delivery and fulfilment partners.
• Payment processors, banks and fraud-prevention providers.
• Hosting, website maintenance, security, analytics and communications providers.
• Customer-support and order-management service providers.
• Regulators, law-enforcement bodies or professional advisers when lawfully required.

We do not represent that all providers are based in Pakistan. We do not sell customer contact lists as a standalone business practice.

We keep information for as long as reasonably necessary for orders, customer service, returns, disputes, security, business records and applicable legal or tax obligations. Different records may have different retention periods. When information is no longer required, we aim to delete, anonymize or securely restrict it as appropriate.

We use reasonable safeguards intended to protect customer data, including access controls and appropriate technical and organizational measures. No website or internet transmission can be guaranteed completely secure. Keep your account password private and contact us if you suspect unauthorized activity.

You may contact us to request access to information we hold about you, correct inaccurate details, or request deletion where appropriate and permitted by law. We may need to verify your identity before acting on a request, and certain transaction records may need to be retained for legal, fraud-prevention or accounting reasons. You can also manage available account settings and communication preferences.

If you subscribe to offers or newsletters, we may send product news, promotions and store updates through the communication channels you choose or otherwise permit. You can unsubscribe using the link in a marketing email or by contacting info@gajed.com. Operational messages about your orders or returns may still be sent when necessary.

Our Pakistan store may use external providers for delivery, payments, email, analytics, advertising and other website functions. Some pages may link to third-party websites with their own privacy notices. We encourage you to review those notices because third parties are responsible for their own handling of information.

Gajed Pakistan is a general retail store and is not intended for children to independently provide personal information where parental consent is legally required. If you believe a child has submitted personal information without appropriate authorization, please contact us so we can review the request.

Our website and service providers may process or store information on systems located outside Pakistan. Where information is transferred internationally, we seek to use appropriate contractual, technical or organizational safeguards consistent with applicable requirements. The specific locations and providers may change as our operations evolve.

We may update this Privacy Policy as our website, providers, business processes or legal requirements change. The latest version will be published on this page with a revised date. Material changes may also be communicated through appropriate website or customer notices.

For privacy questions or requests, contact GAJED (SMC-PRIVATE) LIMITED at info@gajed.com or call/WhatsApp +92 345 5291977. Our Pakistan office address is Office # 101, Nadir Plaza, 4th Road, B Block, Satellite Town, Rawalpindi, Punjab, Pakistan. You may also use the Pakistan Contact page.