Terms & Conditions

These Terms & Conditions apply to the Pakistan storefront at https://gajed.com/pk/, operated by GAJED (SMC-PRIVATE) LIMITED, incorporated in Pakistan (Incorporation No. 0267168; NTN E607070). By using the storefront or placing an order, you agree to these terms, subject to applicable Pakistan law and consumer protections. Our Privacy Policy and Returns & Refunds Policy provide further information.

You may browse and use the Pakistan storefront for lawful personal or business shopping. You must provide accurate details and must not attempt fraudulent purchases, interfere with the website, misuse another person’s account, introduce malicious code, or reproduce website content without permission. We may restrict access where reasonably necessary to protect customers or the service.

We aim to provide accurate descriptions, images, specifications, product conditions and availability. Listings may be updated as stock, suppliers or product specifications change. Product photographs may show illustrative accessories or packaging; the individual product listing and checkout details describe what is included. If a material listing error affects an order, we will contact you to discuss the available options and any refund required by applicable law.

Prices shown on the Pakistan store are displayed in Pakistani Rupees (PKR), unless expressly stated otherwise. Applicable delivery charges, discounts and taxes, if any, will be shown at checkout before you confirm the order. Available payment methods are those displayed during checkout; these may vary. We may use third-party payment providers to process eligible payments. We will not charge an amount different from the checkout total without your authorization.

After placing an order, you may receive an order confirmation. Orders remain subject to availability, payment verification where applicable, and checks needed to prevent fraud or address errors. If we cannot fulfill an accepted order, we will notify you and arrange the appropriate refund or resolution. Please review your name, phone number and delivery address carefully before confirming your purchase.

Delivery is offered to locations in Pakistan supported at checkout. Any shipping charges and estimated delivery dates will be shown during the ordering process or communicated with your order. Estimates are not guarantees: courier operations, destination, public holidays, weather and incomplete addresses can affect delivery. We will assist with shipment inquiries and any remedies required under applicable law. For updates, visit Order Tracking or Contact Us.

Our Pakistan store accepts returns for both defective and non-defective products and accepts exchanges. Return requests must be made within 14 days of delivery. The published product-condition requirement is new only. Returns are handled by mail; an approved return includes a free downloadable and printable return label. We charge no restocking fee. Approved refunds are processed within 5 days after the returned product is received and verified. Please contact support for return authorization and instructions before mailing a product. See the complete Pakistan Returns & Refunds Policy; applicable consumer rights are not limited by these terms.

Warranty coverage, duration and conditions depend on the product and any manufacturer or seller warranty stated on its product page or supplied documentation. Contact our support team with your order details if you believe a product is defective. Nothing in this section limits rights or remedies available under applicable Pakistan consumer protection law.

If you create a customer account, please keep your login credentials confidential and ensure your account information is accurate. Notify us if you suspect unauthorized access. We may take proportionate steps to protect accounts and prevent fraud. For information about personal data collected through accounts and orders, see our Privacy Policy.

The Gajed name, branding, original site design and other website materials are owned by their respective rights holders or used under permission. You may use the site for normal browsing and shopping, but may not reproduce, redistribute or commercially exploit protected materials without authorization, except where permitted by law.

The Pakistan storefront may link to payment services, delivery tracking tools, manufacturer websites or other third-party services. Their terms and privacy practices may differ from ours. We are not responsible for independent third-party content, but this does not affect any responsibility we have to you as the seller under applicable law.

We seek to provide a reliable shopping service, but website availability and delivery estimates can sometimes be affected by events outside our reasonable control. To the extent permitted by applicable law, we are not responsible for losses that are not reasonably foreseeable or directly connected with our breach. Nothing in these terms excludes liability or consumer remedies that cannot lawfully be excluded.

You agree not to misuse the website or knowingly infringe another person’s rights. Where permitted by applicable law, you may be responsible for losses directly caused by your unlawful or fraudulent conduct. This section does not require consumers to waive mandatory legal protections.

We may revise these Terms & Conditions as our operations or legal requirements change. The latest version will be published on this page. Changes will not retroactively remove rights already arising from an accepted order. Please review the terms periodically.

These terms are governed by the applicable laws of Pakistan. Disputes may be raised with our customer support team first for a practical resolution, without restricting any right to approach a competent court or consumer protection authority under applicable law.

GAJED (SMC-PRIVATE) LIMITED
Office # 101, Nadir Plaza, 4th Road, B Block, Satellite Town, Rawalpindi, Punjab, Pakistan.
Incorporation No.: 0267168 · NTN: E607070
Email: info@gajed.com
Phone / WhatsApp: +92 345 5291977
Contact page: gajed.com/pk/contact/.