Frequently Asked Questions

Our Pakistan store features electronics and accessories alongside other categories including fashion, home and living, health and beauty, automotive accessories, and more. Browse the shop for current availability.

Yes. Prices on the Pakistan storefront are shown in Pakistani Rupees (PKR). The final payable amount is shown at checkout.

Open the product page to check the displayed stock status, available options, and product information. Availability can change.

On products with options, select the available variation on the product page before adding the item to your cart.

Choose your product, select any required options, add it to your cart, and follow the checkout instructions. Review your delivery information before placing the order.

Use the Order Tracking page or your account order details if available. Contact support with your order number if you need help.

Contact our support team as soon as possible with your order number. Changes or cancellation depend on the order’s processing and dispatch status.

Check your email inbox and spam folder, and confirm the email address entered at checkout. If you still cannot find it, contact support with your name and order details.

Enter your delivery address at checkout to see whether delivery is available for your location. Contact support if your area cannot be selected.

Any applicable delivery charge is shown during checkout before you place your order. Charges may vary by order and destination.

Delivery estimates depend on your location, product availability, and courier. Refer to the estimate shown at checkout or your order updates.

Contact Gajed Pakistan support promptly with your order number, photos of the parcel and item, and a description of the issue.

The payment methods currently available for your order will appear at checkout. Availability can vary by order and location.

If Cash on Delivery is supported for your order and delivery area, it will appear as an option at checkout.

Check your payment details and try again if appropriate. If money was deducted but the order was not confirmed, contact support with the transaction details; do not share passwords or OTPs.

You can request an eligible return within 14 days of delivery. See our Pakistan Returns & Refunds Policy for instructions.

Yes. Gajed Pakistan accepts returns for both defective and non-defective products, subject to the stated return conditions.

The return policy specifies new condition only. Contact support before returning an item so the team can confirm the applicable requirements.

Yes, exchanges are accepted. Contact support with your order number and the item you want to exchange to receive instructions.

Returns are handled by mail. Request a return first, follow the provided instructions, and use the return label supplied for your approved return.

Yes. The return policy specifies a free downloadable and printable return label. Contact support for the label and instructions; the label-download process is not necessarily automated on the website.

No. There is no restocking fee for returns covered by the Pakistan return policy.

Approved refunds are processed within 5 days following receipt and verification of the returned product. The time for funds to appear can depend on your payment provider.

Visit gajed.com/pk/refund_returns/ for the Pakistan-specific policy.

Email info@gajed.com, call +92 345 5291977, or use the Contact Us page.

Yes. Message the Pakistan support number on WhatsApp.

GAJED (SMC-PRIVATE) LIMITED, Office #101, Nadir Plaza, 4th Road, B Block, Satellite Town, Rawalpindi, Punjab, Pakistan. Contact support before mailing any return.

Include your order number (if applicable), the email or phone number used at checkout, a short explanation, and relevant photos for damaged or incorrect items.