{"id":11991,"date":"2026-10-09T08:35:44","date_gmt":"2026-10-09T08:35:44","guid":{"rendered":"https:\/\/gajed.com\/pk\/?page_id=11991"},"modified":"2026-10-09T08:36:18","modified_gmt":"2026-10-09T08:36:18","slug":"faqs","status":"publish","type":"page","link":"https:\/\/gajed.com\/pk\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Manrope:wght@400;500;600;700&#038;display=swap\" rel=\"stylesheet\">\n<style>\n\n:root{--o:#ff6900;--dark:#171a20;--text:#20242b;--muted:#6d737c;--bg:#f5f6f8;--white:#fff;--line:#e4e7eb;--r:7px}\n*{box-sizing:border-box}\n.gj-helpcenter{background:var(--bg);color:var(--text);font-family:'Manrope',-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif;font-weight:400}\n.gj-helpcenter{overflow:hidden}.gj-helpcenter a{text-decoration:none}.gj-wrap{width:min(1480px,calc(100% - 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28px)}.gj-hero{padding:50px 0 34px}.gj-topics{padding-bottom:50px}.gj-topic-grid{grid-template-columns:1fr}.gj-section{padding:52px 0}.gj-quick{grid-template-columns:1fr}.gj-actions{display:grid}.gj-btn{width:100%}.gj-final{padding:52px 0}.gj-final-card{padding:27px;align-items:flex-start;flex-direction:column}}\n\n.gj-helpcenter,.gj-helpcenter *{box-sizing:border-box}.gj-helpcenter{--o:#ff6900;--dark:#171a20;--text:#20242b;--muted:#6d737c;--bg:#f5f6f8;--white:#fff;--line:#e4e7eb;--r:7px}.gj-helpcenter .gj-faq-group{scroll-margin-top:30px}.gj-helpcenter .gj-nav a:focus-visible,.gj-helpcenter summary:focus-visible{outline:2px solid var(--o);outline-offset:2px}\n\n<\/style>\n<main class=\"gj-helpcenter\"><section class=\"gj-hero\"><div class=\"gj-wrap\"><div class=\"gj-eyebrow\">Gajed Pakistan \u00b7 Help Center<\/div><h1>Frequently Asked Questions<\/h1><p>Answers about shopping, orders, delivery, payments, returns and customer support in Pakistan.<\/p><\/div><\/section><section class=\"gj-topics\"><div class=\"gj-wrap gj-topic-grid\"><article class=\"gj-topic\"><div class=\"gj-icon\">\ud83d\udecd\ufe0f<\/div><h3>Shopping &#038; Products<\/h3><p>Product categories, prices and available options.<\/p><\/article><article class=\"gj-topic\"><div class=\"gj-icon\">\ud83d\udce6<\/div><h3>Orders &#038; Delivery<\/h3><p>Checkout, order tracking and delivery assistance.<\/p><\/article><article class=\"gj-topic\"><div class=\"gj-icon\">\u21a9\ufe0f<\/div><h3>Returns &#038; Exchanges<\/h3><p>14-day returns, exchanges and refunds.<\/p><\/article><article class=\"gj-topic\"><div class=\"gj-icon\">\ud83d\udcac<\/div><h3>Pakistan Support<\/h3><p>Contact our team by email, phone or WhatsApp.<\/p><\/article><\/div><\/section><section class=\"gj-section gj-white\"><div class=\"gj-wrap\"><div class=\"gj-head\"><div class=\"gj-eyebrow\">Answers &#038; Information<\/div><h2>How can we help?<\/h2><\/div><div class=\"gj-faq-layout\"><nav class=\"gj-nav\" aria-label=\"FAQ categories\">\n<a href=\"#general\">Shopping &amp; Products<\/a>\n<a href=\"#orders\">Orders &amp; Tracking<\/a>\n<a href=\"#delivery\">Shipping &amp; Delivery<\/a>\n<a href=\"#payments\">Payments &amp; Checkout<\/a>\n<a href=\"#returns\">Returns, Exchanges &amp; Refunds<\/a>\n<a href=\"#support\">Customer Support<\/a>\n<\/nav><div class=\"gj-faq-groups\">\n<section class=\"gj-faq-group\" id=\"general\"><h3>Shopping &amp; Products<\/h3>\n<details class=\"gj-faq\"><summary>What can I buy at Gajed Pakistan?<\/summary><div class=\"gj-answer\">Our Pakistan store features electronics and accessories alongside other categories including fashion, home and living, health and beauty, automotive accessories, and more. Browse <a href=\"\/pk\/shop\/\">the shop<\/a> for current availability.<\/div><\/details>\n<details class=\"gj-faq\"><summary>Are prices displayed in Pakistani Rupees?<\/summary><div class=\"gj-answer\">Yes. Prices on the Pakistan storefront are shown in Pakistani Rupees (PKR). The final payable amount is shown at checkout.<\/div><\/details>\n<details class=\"gj-faq\"><summary>How can I check whether a product is available?<\/summary><div class=\"gj-answer\">Open the product page to check the displayed stock status, available options, and product information. Availability can change.<\/div><\/details>\n<details class=\"gj-faq\"><summary>How do I choose a size, colour, or variation?<\/summary><div class=\"gj-answer\">On products with options, select the available variation on the product page before adding the item to your cart.<\/div><\/details>\n<\/section>\n<section class=\"gj-faq-group\" id=\"orders\"><h3>Orders &amp; Tracking<\/h3>\n<details class=\"gj-faq\"><summary>How do I place an order?<\/summary><div class=\"gj-answer\">Choose your product, select any required options, add it to your cart, and follow the checkout instructions. Review your delivery information before placing the order.<\/div><\/details>\n<details class=\"gj-faq\"><summary>How do I track my order?<\/summary><div class=\"gj-answer\">Use the <a href=\"\/pk\/order-tracking\/\">Order Tracking<\/a> page or your account order details if available. Contact support with your order number if you need help.<\/div><\/details>\n<details class=\"gj-faq\"><summary>Can I change or cancel an order?<\/summary><div class=\"gj-answer\">Contact our support team as soon as possible with your order number. Changes or cancellation depend on the order\u2019s processing and dispatch status.<\/div><\/details>\n<details class=\"gj-faq\"><summary>I have not received an order confirmation. What should I do?<\/summary><div class=\"gj-answer\">Check your email inbox and spam folder, and confirm the email address entered at checkout. If you still cannot find it, contact support with your name and order details.<\/div><\/details>\n<\/section>\n<section class=\"gj-faq-group\" id=\"delivery\"><h3>Shipping &amp; Delivery<\/h3>\n<details class=\"gj-faq\"><summary>Do you deliver across Pakistan?<\/summary><div class=\"gj-answer\">Enter your delivery address at checkout to see whether delivery is available for your location. Contact support if your area cannot be selected.<\/div><\/details>\n<details class=\"gj-faq\"><summary>How much does shipping cost?<\/summary><div class=\"gj-answer\">Any applicable delivery charge is shown during checkout before you place your order. Charges may vary by order and destination.<\/div><\/details>\n<details class=\"gj-faq\"><summary>How long will delivery take?<\/summary><div class=\"gj-answer\">Delivery estimates depend on your location, product availability, and courier. Refer to the estimate shown at checkout or your order updates.<\/div><\/details>\n<details class=\"gj-faq\"><summary>What if my parcel arrives damaged or incorrect?<\/summary><div class=\"gj-answer\">Contact <a href=\"\/pk\/contact\/\">Gajed Pakistan support<\/a> promptly with your order number, photos of the parcel and item, and a description of the issue.<\/div><\/details>\n<\/section>\n<section class=\"gj-faq-group\" id=\"payments\"><h3>Payments &amp; Checkout<\/h3>\n<details class=\"gj-faq\"><summary>Which payment methods can I use?<\/summary><div class=\"gj-answer\">The payment methods currently available for your order will appear at checkout. Availability can vary by order and location.<\/div><\/details>\n<details class=\"gj-faq\"><summary>Is cash on delivery available?<\/summary><div class=\"gj-answer\">If Cash on Delivery is supported for your order and delivery area, it will appear as an option at checkout.<\/div><\/details>\n<details class=\"gj-faq\"><summary>What if a payment fails?<\/summary><div class=\"gj-answer\">Check your payment details and try again if appropriate. If money was deducted but the order was not confirmed, contact support with the transaction details; do not share passwords or OTPs.<\/div><\/details>\n<\/section>\n<section class=\"gj-faq-group\" id=\"returns\"><h3>Returns, Exchanges &amp; Refunds<\/h3>\n<details class=\"gj-faq\"><summary>What is the return window?<\/summary><div class=\"gj-answer\">You can request an eligible return within <strong>14 days of delivery<\/strong>. See our <a href=\"\/pk\/refund_returns\/\">Pakistan Returns &#038; Refunds Policy<\/a> for instructions.<\/div><\/details>\n<details class=\"gj-faq\"><summary>Can I return a defective or non-defective item?<\/summary><div class=\"gj-answer\">Yes. Gajed Pakistan accepts returns for both defective and non-defective products, subject to the stated return conditions.<\/div><\/details>\n<details class=\"gj-faq\"><summary>What product condition is required for returns?<\/summary><div class=\"gj-answer\">The return policy specifies <strong>new condition only<\/strong>. Contact support before returning an item so the team can confirm the applicable requirements.<\/div><\/details>\n<details class=\"gj-faq\"><summary>Can I exchange a product?<\/summary><div class=\"gj-answer\">Yes, exchanges are accepted. Contact support with your order number and the item you want to exchange to receive instructions.<\/div><\/details>\n<details class=\"gj-faq\"><summary>How do I send a return?<\/summary><div class=\"gj-answer\">Returns are handled <strong>by mail<\/strong>. Request a return first, follow the provided instructions, and use the return label supplied for your approved return.<\/div><\/details>\n<details class=\"gj-faq\"><summary>Is the return shipping label free?<\/summary><div class=\"gj-answer\">Yes. The return policy specifies a <strong>free downloadable and printable return label<\/strong>. Contact support for the label and instructions; the label-download process is not necessarily automated on the website.<\/div><\/details>\n<details class=\"gj-faq\"><summary>Do you charge restocking fees?<\/summary><div class=\"gj-answer\">No. <strong>There is no restocking fee<\/strong> for returns covered by the Pakistan return policy.<\/div><\/details>\n<details class=\"gj-faq\"><summary>How long does a refund take?<\/summary><div class=\"gj-answer\">Approved refunds are processed within <strong>5 days<\/strong> following receipt and verification of the returned product. The time for funds to appear can depend on your payment provider.<\/div><\/details>\n<details class=\"gj-faq\"><summary>Where can I read the complete return policy?<\/summary><div class=\"gj-answer\">Visit <a href=\"\/pk\/refund_returns\/\">gajed.com\/pk\/refund_returns\/<\/a> for the Pakistan-specific policy.<\/div><\/details>\n<\/section>\n<section class=\"gj-faq-group\" id=\"support\"><h3>Customer Support<\/h3>\n<details class=\"gj-faq\"><summary>How do I contact Gajed Pakistan?<\/summary><div class=\"gj-answer\">Email <a href=\"mailto:info@gajed.com\">info@gajed.com<\/a>, call <a href=\"tel:+923455291977\">+92 345 5291977<\/a>, or use the <a href=\"\/pk\/contact\/\">Contact Us<\/a> page.<\/div><\/details>\n<details class=\"gj-faq\"><summary>Can I contact you on WhatsApp?<\/summary><div class=\"gj-answer\">Yes. Message the Pakistan support number on <a href=\"https:\/\/wa.me\/923455291977\" target=\"_blank\" rel=\"noopener noreferrer\">WhatsApp<\/a>.<\/div><\/details>\n<details class=\"gj-faq\"><summary>Where is the Pakistan office?<\/summary><div class=\"gj-answer\">GAJED (SMC-PRIVATE) LIMITED, Office #101, Nadir Plaza, 4th Road, B Block, Satellite Town, Rawalpindi, Punjab, Pakistan. Contact support before mailing any return.<\/div><\/details>\n<details class=\"gj-faq\"><summary>What information should I include when requesting support?<\/summary><div class=\"gj-answer\">Include your order number (if applicable), the email or phone number used at checkout, a short explanation, and relevant photos for damaged or incorrect items.<\/div><\/details>\n<\/section>\n<\/div><\/div><\/div><\/section><section class=\"gj-section gj-support\"><div class=\"gj-wrap\"><div class=\"gj-head\"><div class=\"gj-eyebrow\">Need More Help?<\/div><h2>Still have a question?<\/h2><p>Our Pakistan support team can help with orders, deliveries, returns and general inquiries.<\/p><\/div><div class=\"gj-support-grid\"><div class=\"gj-contact-card\"><div class=\"gj-contact-row\"><span>Email<\/span><a href=\"mailto:info@gajed.com\">info@gajed.com<\/a><\/div><div class=\"gj-contact-row\"><span>Phone \/ WhatsApp<\/span><a href=\"https:\/\/wa.me\/923455291977\" target=\"_blank\" rel=\"noopener noreferrer\">+92 345 5291977<\/a><\/div><div class=\"gj-contact-row\"><span>Pakistan Office<\/span><strong>Office #101, Nadir Plaza, 4th Road, B Block, Satellite Town, Rawalpindi, Punjab<\/strong><\/div><div class=\"gj-actions\"><a class=\"gj-btn gj-primary\" href=\"https:\/\/wa.me\/923455291977\" target=\"_blank\" rel=\"noopener noreferrer\">WhatsApp Support<\/a><a class=\"gj-btn gj-secondary\" href=\"\/pk\/contact\/\">Contact Us<\/a><a class=\"gj-btn gj-secondary\" href=\"\/pk\/order-tracking\/\">Track an Order<\/a><\/div><\/div><div class=\"gj-links-card\"><h3>Quick Links<\/h3><div class=\"gj-quick\"><a href=\"\/pk\/shop\/\">Shop Products<\/a><a href=\"\/pk\/refund_returns\/\">Returns &#038; Refunds<\/a><a href=\"\/pk\/order-tracking\/\">Order Tracking<\/a><a href=\"\/pk\/contact\/\">Contact Us<\/a><\/div><h3 style=\"margin-top:24px\">Popular Topics<\/h3><div class=\"gj-popular\"><span>Shopping<\/span><span>Delivery<\/span><span>Payments<\/span><span>Exchanges<\/span><span>Refunds<\/span><span>WhatsApp<\/span><\/div><\/div><\/div><\/div><\/section><section class=\"gj-final\"><div class=\"gj-wrap\"><div class=\"gj-final-card\"><div><h2>Still need assistance?<\/h2><p>We are here to help you shop with confidence at Gajed Pakistan.<\/p><\/div><div class=\"gj-actions\" style=\"margin-top:0\"><a class=\"gj-btn gj-primary\" href=\"mailto:info@gajed.com\">Email Us<\/a><a class=\"gj-btn gj-secondary\" href=\"\/pk\/contact\/\">Contact Page<\/a><\/div><\/div><\/div><\/section><\/main>\n","protected":false},"excerpt":{"rendered":"<p>Gajed Pakistan \u00b7 Help Center Frequently Asked Questions Answers about shopping, orders, delivery, payments, returns and customer support in Pakistan. \ud83d\udecd\ufe0f Shopping &#038; 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